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TalkSwitch User Manual
Problem: I can’t use my Conference / 3-Way Calling feature from the phone
company.
• You need to make sure you have checked the box indicating that you have 3-
Way Calling on the appropriate lines. This option is located on the Telephone
Lines page in the ‘System Information’ folder of the configuration.
Problem: Unable to place intercom calls from a Local Extension.
• You can not use a Local Extension that has been given 'Direct Access' to your
telephone lines for intercom calling. To change this setting, go to the Local
Extension configuration tab and make the necessary adjustment by giving
access to a Line Hunt Group or dial Flash to get internal dial tone.
Answering and Fax Machines:
Problem: The answering machine and/or fax machine picks up calls before they
can be answered by telephone extensions.
• Check your settings in the Telephone Lines tab in the 'Call Handling' section
in the Software Configuration. The problem may be that your fax
machine/answering machine extension is set to answer calls at the same time
as your telephone extensions. To fix this problem, click the “Adjust sequence”
button and set the slider bars for your telephone extensions so that they will
ring a few times before your fax/answering machine begins ringing.
Problem: Incoming faxes are not automatically detected and routed to the fax
machine.
On the Auto Attendant tab of the configuration software, check to ensure that you
have chosen the appropriate extension for the field labeled 'if a fax call is
detected'.
• Not all fax machines emit a CNG tone that TalkSwitch can detect and route.
Therefore, it is wise to consider incorporating an additional method of fax
routing. This may include the use of a distinctive ring number or giving the
caller the option to select the fax extension.
• On average, fax machines/modems will 'time out' or disconnect after 20 sec-
onds if they have not connected with another fax machine/modem. If you are
using the 'User does not make a selection' option to route incoming faxes, the
fax call may 'time out' before it reaches your fax extension. If your Auto
Attendant is lengthy, you may want to shorten it or use another fax routing
option.
• The level of the Auto Attendant is too loud and as a result is overpowering the
CNG tone effecting detection. You may want to lower the volume level of the
Auto Attendant.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 104