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Other Possible Local Extension Problems:
Problem: I am unable to access TalkSwitch's Lines with a Local Extension.
• Check your 'Direct Line Access' settings on the Local Extension page under
'System Information' of the Software Configuration. If a Local Extension has
not been given 'Direct Access' to your telephone lines, you must dial (81-88
or 9) to access one of TalkSwitch's Lines.
Problem: My PC attached (Internal or External) Modem cannot dial out.
• If the extension to which your Modem is attached has not been given 'Direct
Access' to telephone lines, you will have to include a Line Hunt Group prefix
(81-88 or 9) before the number you are dialing. For more information about
Dial Out Access and changing your Modem's dial properties, see
section 3.2.9, "External modem telephone line access".
• You may have to change your Modem's properties so that it waits for a 'dial-
tone' before it begins dialing your Dial Up Networking number. For more
information about changing your Modem's properties, see section 3.2.9,
"External modem telephone line access".
Problem: One of the Local Extensions (telephones) does not ring.
• Some telephones require more 'voltage' in order to ring. These phones are
usually the older 'Bell' phones that have mechanical ringers. These phones
are simply too much of a load for TalkSwitch and should not be used as an
extension.
• Make sure the telephone cord you are using between the phone and
TalkSwitch is working properly. Also, check to make sure the ringer is turned
on for your phone.
Problem: Extension(s) ring, but there is no caller.
• This can occur when a caller hangs up after the Auto Attendant has begun to
play. In some areas, the Telephone Company's 'disconnect/clear' signal is
weak. This is the reason the Auto Attendant may not pick up the disconnect
signal right away when a caller hangs up. Because the Auto Attendant will
receive no response after playing its message, the call will fall through to your
settings for the 'User does not make a selection' option associated with that
Auto Attendant.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 105