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873.0 Using TalkSwitch
Change greeting options (press 2):
This section allows you to record a new personal voicemail greeting. The
default greeting is “The extension you have reached is unavailable at this
time. Please leave a message after the tone”.
Keep in mind while recording your greeting or announcement that callers can press
to return to the previous Auto Attendant (if the call came from the Auto Attendant) while
listening to your greeting and can press when they are done recording for more
options. You may want to give your callers these options for their convenience.
Change personal options (press 3):
This section allows you to change your current password, turn auto date and
time stamp + phone number on or off and setup or change Pager and
Remote Phone Notification for new messages. By default, auto date and time
stamp is on and this information is played at the end of each message. If you
have Caller ID service, then the phone number is also included with the time
and date.
Record name for Dial by Name Directory (press 4):
If you have not already recorded your name for the directory or wish to
change the recording, you can do so here. The dial by name directory is
accessed at the Auto Attendant according to your configuration. Callers are
directed to enter the first 3 letters of the employee’s last name. The system will
find the exact or closest match then play the recorded name + the extension
number, then give them the option to connect to that extension.
3.5 Music-on-Hold
TalkSwitch can play music to callers when they are on hold, parked or queued. The
music played to the callers will be provided by whatever source you have connected
to the MUSIC jack.
If you ENABLE Music-on-Hold and have an audio device plugged into the
back of TalkSwitch:
1. When callers are put on hold at an extension, callers will hear your music
instead of TalkSwitch's default on-hold beeping tone.
2. When the Auto Attendant answers a call and transfers the caller to an
extension; the caller will hear a pre-recorded message saying "One moment
please", and then hear your music.
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