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2.3.2 Voicemail ..................................37
2.3.2.1 Local Extension Voicemail .................37
2.3.2.2 Remote Extension Voicemail ................38
2.3.2.3 General Voicemail .......................40
2.3.2.4 Global Settings ........................41
2.3.3 Call Handling ..................................43
2.3.3.1 Modes ..............................43
2.3.3.2 Auto Attendant .........................44
2.3.3.3 Telephone Lines ........................49
2.3.3.4 Local Extensions - Call Cascade .............51
2.3.3.5 Remote Extensions - Call Cascade ...........54
2.3.3.6 Extension Ring Groups - Call Cascade .........56
2.3.4 Call Back / Call Bridge ............................57
2.3.4.1 Auto Call Back .........................59
2.3.4.2 Prompted Call Back .....................61
2.3.4.3CallBridge ...........................64
2.3.5 Options ..................................65
2.3.5.1 Administrator Password ...................65
2.3.5.2 Audio Controls .........................66
2.3.5.3 Manual Transfer ........................67
2.3.5.4 Miscellaneous .........................68
2.3.5.5 Troubleshooting ........................71
3.0 Using TalkSwitch
3.1 In the Office - Receiving calls with or without the Auto Attendant ........75
3.1.1 Receiving calls using the Auto Attendant ................75
3.1.2 Receiving calls without the Auto Attendant ...............76
3.2 In the Office - Making and Receiving Calls .......................76
3.2.1 Making calls from a Local Extension ...................76
3.2.2 Receiving calls at a Local Extension ....................76
3.2.3 Placing calls on Hold at a Local Extension ...............77
3.2.4 Transferring calls ................................77
3.2.5 Call Park - Parking and retrieving callers ................78
3.2.6 Call Queue - Queuing and retrieving callers .............79
3.2.7 Conference calling with TalkSwitch ....................80
3.2.8 Using Phones connected in parallel to TalkSwitch ..........81
3.2.9 External modem telephone line access ..................82
3.3 Out of the Office - Receiving Calls through Call Forwarding ...........83
3.3.1 The three ways to forward calls .......................83
3.3.2 Screening options for forwarded calls ..................84
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:56 PM Page iv