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Overview
The PARTNER
®
Plus Attendant provides automatic call answering and
redirection for your PARTNER
®
Plus Communications System (Release 2 or
later).
The Attendant helps your business handle incoming calls efficiently, even after
business hours and on holidays and weekends. It can serve as a backup for a
busy receptionist, or it can serve as the primary answering position.
In the typical scenario, the Attendant answers all calls—if you prefer just
calls on certain lines—with a prerecorded announcement. This announcement
instructs the caller to select a destination by pressing a button on a touch-tone
phone. Then the Attendant transfers the call to the appropriate extension.
The example below illustrates how the Attendant answers calls at ABC
Supermarket.
How the Attendant Answers and Transfers Calls: An Example
During ABC Supermarket’s business hours, the Attendant answers incoming
calls with this Day Announcement:
"Thank you for calling ABC Supermarket.
If you know the two-digit extension you want and are at a touch-tone
phone, please dial it now.
For Customer Service, press 1 now...
For the Bakery, press 2 now...
For the Deli Corner, press 3 now...
Or hold for the operator."
At night, when ABC is closed, the Attendant answers with this brief Night
Announcement, and then—because no one is available at ABC to answer
calls—hangs up:
"Thank you for calling ABC Supermarket. Sorry we’re closed now.
Please call again during business hours...Monday through Saturday from
8 a.m. to 10 p.m., Sunday 8 to 8. Good night."
How the Attendant transfers calls at ABC depends on what the caller does
after the Attendant answers. As described above, the caller has three choices:
(1) press a single digit for automatic transfer to Customer Service, the Bakery,
or the Deli, (2) dial a two-digit extension number, or (3) do nothing.
Caller Presses a Single Digit Let’s say the caller presses 1. The single digit (in this example 1, 2, or 3) is
To Select a Route
called a route, and each route has a corresponding Destination extension. At
ABC, the Customer Service counter is at extension 20, which is the Destination
extension for Route 1. Therefore, when the caller presses 1, he or she in effect
is asking to be automatically transferred to extension 20. After the caller
Setup Decisions
1-1