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Allocating Time for Announcements
As described in the ABC Supermarket example, each Attendant can have 5
announcements, with a maximum total length of 64 seconds for all announce-
ments. Table 1-2 shows the factory-set length for each announcement.
Type of
Announcement
Factory
Setting
Description
Day
20 secs Greets callers when the Attendant answers
during business hours
Night
15 secs
Greets callers when the Attendant answers
after hours
Day Transfer Fail 14 secs
Plays during business hours when the
Attendant cannot transfer a call to a Destina-
tion extension
Hold
5 secs
Plays after the Attendant puts the caller on
hold in order to transfer the call—asks the
caller to wait while the Attendant transfers
the call
Night Transfer Fail
10 secs
Plays at night when the Attendant cannot
transfer a call to a Destination extension
Table 1-2 Factory Settings for Attendant Announcement Times
The times for each announcement can be reallocated during Attendant
Programming. Not all announcements need to be used; for example, if the
Attendant will not answer calls at night, you can allocate the 25 seconds from
the Night and Night Transfer Fail announcements to the daytime
announcements. For programming instructions, see "Reallocating
Announcement Lengths" on page 2-7.
Music-on-Hold Source
An audio source is strongly recommended for providing music or other audio
to callers while the Attendant is transferring their calls. This will remind the
callers that they are still connected. (When a call is being transferred, the caller
does not hear ringing.)
AT&T’s Magic on Hold
®
system is a business-oriented music-on-hold system
with endless loop tapes, to provide quality sound to callers on hold during
continuous use. It includes licensed music, so you can select music that fits
your company’s image without paying additional copyright fees. Also, Magic
on Hold lets you create customized messages to provide sales or marketing
1-8 Setup Decisions