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Troubleshooting
B
If you have difficulty installing, programming, or using the Attendant, use the
information in this appendix to attempt to solve the problem. If you still need
help, AT&T customer support personnel are ready to assist you.
In the U.S. call this toll-free number 24 hours a day:
National Service Assistance Center Helpline
1 800 628-2888
In Canada, call the nearest Technical Assistance Center:
Eastern Canada and Ottawa
1 800 363-1882
Ontario
1 800 387-4268
Central and Western Canada
1 800 663-9817
Power Failure
During a power failure, the Attendant can retain all of its programming informa-
tion (routes, business schedule, security code, etc.) up to eight weeks, and all
recorded announcements up to three hours, if the Attendant’s battery was fully
charged and switches 1 and 2 were in the ON position at the time of the power
failure.
For example, if a power failure occurs after business hours, your announce-
ments may be lost after three hours. To find out whether this has occurred, call
the number answered by the Attendant. If your call is answered but no an-
nouncement plays, the announcements have been lost. You must rerecord all
of your announcements (see page 2-7); but you probably will not need to
reprogram the Attendant.
Troubleshooting
B-1