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For each route, you must identify a Primary Destination extension and, if you
wish, a Secondary Destination extension. (The Attendant will try ringing the
Primary first, then the Secondary if the Primary is busy. See page 1-2, "Exten-
sion Is Busy"). You can also identify different Primary and Secondary Destina-
tion extensions during the day (during business hours) and at night (after
hours).
NOTES:
■
It is a good idea to have a multi-line system phone (MLC-6, MLS-6, MLS-
12, MLS-12D, or MLS-34D) at each Destination extension, instead of a
standard touch-tone or rotary phone. The system phone has two inter-
com buttons and is therefore less likely to be busy when the Attendant
tries to transfer calls to it (because the Attendant transfers calls as
intercom calls). A system display phone (MLS-12D or MLS-34D) is the
best choice—the display shows you when a call is being transferred by
the Attendant, so you can answer the call appropriately.
■
If you have a system phone, you can turn on the Do Not Disturb feature
when you are away from your phone (this feature must be programmed
on a button with a light). This makes the Attendant transfer calls directly
to the Secondary Destination for the route, without playing the Transfer
Fail announcement. This is useful for forwarding calls to another exten-
sion when you are away from your phone.
The route plan for ABC Supermarket (the example setup described in the
beginning of this chapter) is shown in Table 1-1. In this example, Secondary
Destinations back up some routes when the Primary Destinations are busy.
For example, the manager’s secretary (extension 16) backs up the operator at
extension 10. Also, there are no night destinations because no one is at the
store at night to answer customer calls. (The Attendant is programmed to hang
up after playing the Night announcement.)
Day Night
Primary
Destination
Secondary
Destination
Primary
Destination
Secondary
Destination
Route
0
1
2
3
Name
Operator
Customer
Service
Bakery
Deli Corner
Ext
10
20
12
13
Name
John
external
alert (bell)
Bob
Teri
Ext
16
—
14
15
Name
Amy
—
Arnie
Jim
Ext
—
—
—
—
Name
—
—
—
—
Ext
—
—
—
—
Name
—
—
—
—
Table 1-1 Example Route Plan: ABC Supermarket
Setup Decisions 1-7