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PARTNER Plus Attendant
Planning Form (complete one form for each Attendant)
Attendant:
System
Attendant Extension:
2
0
Programming
System extension where Attendant is connected
Call Answering Mode:
❑
Immediate. Attendant answers first (immediate Line
✓
❑
Ringing for Attendant; delayed or no ring for receptionist)
Backup. Receptionist answers first (immediate Line
Ringing for receptionist; delayed ring for Attendant)
❑
Attendant in Night Service Group
Extension 10 should be able to turn Attendant on and off using
Night Service button (The Attendant extension cannot be in the
Night Service Group if System Password is programmed).
✓
❑
Automatic Extension Privacy
Receptionist can pick up calls after Attendant has already
answered (Privacy "not assigned")
❑
Receptionist cannot pick up calls after Attendant has al-
ready answered (Privacy "assigned")
Attendant Transfer Return Extension:
2
0
System extension where calls transferred by the Attendant
return if the Destination extension does not answer
Transfer Return Rings:
4
(0–9 rings; factory setting is 4 rings) Number of times a call rings
Destination extension before returning to Transfer Return exten-
sion (Attendant rings once before giving control of call to system,
so total number of rings is one more than this setting).
Lines Attendant Will Answer:
✓❑ Line 1 ✓❑ Line 2 ✓❑ Line 3
❑ Line 4
❑ Line 5 ❑
Line 6
❑ Line 7 ❑ Line 8
❑ None (2nd-level Attendants)
Attendant
Answer Delay:
3
rings during day
Automatic Tries
10
tries during day
Programming
1 rings at night to Route 0:
3
tries at night
1-15 rings (factory setting is 1 ring). Number of times incoming 1-20 tries (factory setting is 3 tries). Number of times Attendant
call will ring before Attendant answers. If multiple Attendants
will automatically transfer a call to route 0 when caller does not
are answering the same lines, set the Answer Delay differently
dial a route or extension number. After the specified number of
on each Attendant. tries, the Attendant will hang up.
Business
Business Days
Schedule
Sunday
Specify times as a.m. or p.m., or
Monday
enter in military notation
Tuesday
(9:00 a.m. = 09:00;
9:00 p.m. = 21:00)
Wednesday
Thursday
Opening Time
Closing Time
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
✓
❑ Check here instead if schedule
Friday
is Monday-Friday 8:30-5:00
Saturday
p.m. (factory setting) or
(same hours all 7 days) Entire week
Announcements
Day: "Thank you for calling Doe, Smith, and Jones. I’m sorry, but all lines are currently busy. Please
hold momentarily, or if you prefer to leave a message, dial 1 now." (25 secs)
Night: "Thank you for calling Doe, Smith, and Jones. Sorry we’re closed. If you would like to leave a
message, press 1 now. Or call again during business hours Monday through Friday, 8:30 to 5. Good
night" (15 secs)
Day Transfer Fail: "We’re sorry, the party you are trying to reach is currently unavailable. Please
continue to hold for the receptionist, or press 1 to leave a message." (10 secs)
Hold: "Please hold." (4 secs)
Night Transfer Fail: "Sorry, the message desk is busy taking another message. Please press 1 and
we will try again to connect you, or call during business hours Monday through Friday, 8:30 to 5."
(10 secs)
Setup Decisions 1-13