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Attendant with Answering Machines for System Answer Assurance and Messaging
At Doe, Smith, and Jones (Attorneys), the receptionist (Jim) handles most
incoming calls, with an Attendant as his backup. When Jim is unavailable, the
Attendant answers—the caller can hold until Jim is free or press 1 to leave a
message. (Unlike ABC Supermarket, the Attendant does not offer a choice of
routes—the attorneys do not want to receive unscreened calls—but callers
who know the extensions can dial them directly.) Here the Attendant’s Transfer
Return extension is the Attendant itself, so the Attendant controls calls until the
receptionist or the answering machine is free.
With an answering machine at each extension, you can have an inexpensive
messaging system. (Each extension has an answering machine and a phone,
combined on one jack using an inexpensive AT&T 267F2 adapter.) A caller
who knows an attorney’s extension can dial it directly; if the attorney does not
answer, the answering machine takes a message. The attorney can call in later
and dial a code to retrieve messages from the machine—by dialing the exten-
sion after hours, or by transfer when Jim is there.
Figure 1-4 Attendant Used with Answering Machine
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