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Setup Decisions
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Contents
Overview
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How the Attendant Answers and Transfers Calls: an Example
Answering an Attendant-Transferred Call
Setup Decisions: An Introduction
Determining the Call Answering Mode
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Immediate Call Answering Mode
Backup Call Answering Mode
Determining the Number of Attendants Required
Determining the Attendant Extensions
and Transfer Return Extensions
Determining Lines the Attendant Will Answer
Determining the Route Plan
Allocating Time for Announcements
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Music-on-Hold Source
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Answering Machines
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Example Setups
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Attendant with Routes and Secondary Destinations
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Attendant with Answering Machines for
System Answer Assurance and Messaging
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■ First- and Second-Level Attendants
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