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70 AastraLink RP System Administrator Guide
Troubleshooting Solutions
Why can't I record my voice prompts using the text-to-speech (TTS) pro-
gram that I've chosen in Windows?
Response Point automatically uses Microsoft Anna to record your sound files. If this
text-to-speech program is not available, Response Point chooses another Microsoft
TTS program that comes with your operating system, regardless of which TTS
program you've manually specified in Windows.
What should I do if I'm having trouble voice dialing a personal contact?
If you've repeatedly tried to voice dial a particular personal contact, and each time the
Automated Receptionist says "invalid location," use Assistant to remove the contact
from the phone system, re-add the contact, and then try placing your call again.
What should I do if I see this message in the event log?
"The Microsoft Response Point Dialog Manager encountered an error while loading
device registration information. Some devices may not work correctly until they re-
register. Most devices will re-register periodically without any action from the
administrator.”
If this message does not eventually disappear from the event log, the phone may not
have been properly connected to the base unit. Using Administrator, remove the
phone from the phone system, re-add the phone, and then check the event log again to
see if the message is gone.
Why can't I record sound files with my phone using Administrator?
If you are unable to record sound files with your phone using Administrator, your
firewall might be configured to block communication with this program. Make sure
that you have set up an exception that allows the Administrator program to
communicate through your firewall.
Why do the Assistant and Administrator programs display a different
number of contacts for the same user?
Response Point may list a different number of contacts for the same user on the
Contacts tab (in Assistant) and in the Storage Space Details dialog box (in
Administrator), if the Assistant program encountered an error when the user
originally uploaded the contacts. As a result, the defective links to these contacts may
consume a large amount of storage space on the base unit. You will not be able to edit
or remove the contacts using Assistant. To reclaim the lost storage space, remove and
then re-add the user to the phone system using Administrator. When you do this, all
contacts, voice messages, and settings associated with this user will be lost.
Auto-Discovery Troubleshooting
Why did I lose connection to the AastraLink RP 500 Base Unit?
If Administrator was connected to the base unit, and then the connection was lost, the
problem may be one of the following:
• The computer running Administrator and the base unit are no longer connected to
the network.
• The network is down, or communication is somehow being blocked. Try restarting
the network.