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AastraLink RP System Administrator Guide 69
Troubleshooting Solutions
Troubleshooting Solutions
General Troubleshooting
Why can’t I see ’WaitingAssignment’ on my new phone?
You may need to restart your phone. Try unplugging the phone, and then plugging it
back in. If the phone still doesn’t display ’Waiting Assignment’, reset the phone to the
factory default settings. For more information, see Resetting with the Phone UI on
page 67.
Why doesn't Administrator run on my computer?
You may need to upgrade your system software. For more information, see System
Deployment Requirements on page 10.
You may also need to run an upgraded version of Administrator. For more
information, see Base Unit and Software Upgrades on page 60.
Why can't I log on to the AastraLink RP 500 Base Unit?
If you have successfully downloaded a security certificate and confirmed it, but are
still experiencing problems logging on to the base unit, there may be a number of
reasons, including hardware or software problems.
You can try the following:
• Log on again to see if the error has cleared.
• Restart the computer on which Administrator is running, and try logging on again.
• Install Administrator on another computer, and try logging on again.
• Call the customer support service for the base unit.
Why can't our employees add contacts using Assistant?
This condition may occur when the base unit storage space is at full capacity for
Response Point files. Go to the Base Unit page, and confirm that more than 75 MB of
storage space is still available. For more information, see Base Unit Storage FAQs on
page 51.
Why can’t our employees use all the lines I set through the Administra-
tor?
If you are using softkeys (model 6757i CT RP) or programmable keys (model 6753i
RP) as line keys, the line keys must be assigned by the system administrator, and then
configured using the Web UI and the phone must be restarted. The line keys only take
effect after all of these steps are complete. See Adding Multiple Line Phones on page
27.
Check that the line number assigned through Administrator is the same as the line
number configured on the Web UI, and that the phone has been restarted.