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68 AastraLink RP System Administrator Guide
Resetting Your AastraLink RP Solution
Extracting Diagnostic Information from the Base Unit
Use the "ResponsePointSystemInfo.exe" file to extract diagnostic logs from the base
unit. You will not need these logs on a day-to-day basis, but only when you need to
provide a product support technician with the information for troubleshooting
purposes. The extracted data contains no personally identifiable information (PII).
To extract diagnostic information from the base unit do the following:
1. Copy the "ResponsePointSystemInfo.exe" file from the Response Point DVD/CD
onto an empty USB drive.
2. Plug the USB drive into the base unit. The extraction process will begin
immediately.
3. Remove the USB drive after the activity light stops blinking. It may take several
minutes (sometimes 30 minutes or more) for all of the diagnostic information to be
extracted and copied to the USB drive. The precise time required depends on the
amount of information to be extracted.
4. Plug the USB drive into your computer, and verify that the new files have been
copied to the USB drive.
5. Open the file named "ResponsePointSystemInfo.txt". If the message in the file
indicates that the information was not extracted, follow the instructions described
in the file, and repeat this procedure, starting with step 1.
6. Share the files on the USB drive with a product support technician.
Erasing All Private Information on the Base Unit
Use the "ResponsePointEraseData.exe" file to erase all private information on the
base unit, such as configuration files, logs, and voice messages. This is a useful
security measure if you decide to give the physical device to someone else.
To erase all private information on the base unit, do the following.
1. Copy the "ResponsePointEraseData.exe" file from the Response Point DVD/CD
onto an empty USB drive.
2. Plug the USB drive into the base unit. The deletion process will begin
immediately.
3. Remove the USB drive after the activity light stops blinking.
It may take several minutes (sometimes 30 minutes or more) for all of the private
information to be erased. The precise time required depends on the amount of information to
be erased.
4. Plug the USB drive into your computer, and verify that the information has been
erased.
5. Open the file named "ResponsePointEraseData.txt". If the message in the file
indicates that the information was not erased, follow the instructions described in
the file, and repeat this procedure, starting with step 1.