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90 APPENDIX A: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING
I am unable to log in to the NBX NetSet utility. You must set up your voice mail before you can use the NBX NetSet
utility. Press the
MSG button. The prompts guide you through the
setup. Then use your voice mail password to access the NBX NetSet
utility. See “Setting Up Your Password and Voice Mail for the First
Time” in Chapter 1.
My telephone is not forwarding my incoming
calls to my voice mailbox.
In NBX NetSet > User Information > Call Forward, verify that
you have selected Forward to Voice Mail as your call coverage
point. For details, see “Setting Your Call Coverage Point”
in
Chapter 5
.
On my NBX Business Telephone, I added a
One-Touch speed dial, but the telephone does
not dial that number.
Use only numeric characters in your Speed Dial setup. For details,
see “Special Case: One-Touch Speed Dials”
in Chapter 6.
I try to pick up a call ringing on another
telephone using Directed Call Pickup, but it
fails.
The telephone that you are using to pick up the call may not be in
the same group as the telephone that is ringing and the ringing
telephone does not allow nonmember pickup. See “Call Pickup”
in
Chapter 7
.
My telephone keeps ringing after I pick up the
handset.
■ Your telephone may have lost connection to the system
immediately after a call came in. Remove the Ethernet cord from
the jack, then re-insert it into the wall jack.
■ Wait a few seconds. If the telephone continues to ring,
disconnect the electrical power for your telephone, and then
plug it back in.
The labels that I print for my telephone or
Attendant Console do not fit the telephone or
console.
When you are in Adobe Acrobat Reader, select File and then Print.
In the Print dialog box, be sure that the check box for Fit to Page
or Shrink to Fit (or similar names) is not selected.
The display panel shows “Wait for NCP.” Your telephone may be disconnected from the system. Hang up
your telephone and wait a few seconds. Then pick up the handset.
If the message still appears on your telephone display panel,
contact your administrator.
Table 16 Possible Problems (continued)
Possible Problem Suggested Solutions