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40 CHAPTER 5: STANDARD FEATURES
Answering a Call To answer an incoming call, pick up the handset or, if you are using an
NBX Business Telephone, press the Speaker button.
The display panel on an NBX Telephone shows the name and extension of
an internal caller. If your organization purchases Caller ID service from
your telephone company and if the external caller allows Caller ID
information to be broadcast, the display panel shows the external caller’s
name and telephone number.
An unanswered call on any telephone on the NBX system is forwarded to
the point that you specify in NBX NetSet > User Information > Call
Forward. To specify the number of times that your telephone rings
before the call is forwarded or to specify where you want the call to go,
see “Setting Your Call Coverage Point”
later in this chapter.
Answering a
Second Call
On the NBX Business Telephone, when a new call arrives while you are on
a call:
1 Press Hold to put the current call on hold.
2 Press the Access button for the line on which the new call is arriving.
3 To return to the earlier call, hang up the new call, or put it on hold or
transfer it, and then press the Access button for the original call.
On the NBX Basic Telephone, use Table 10
to manage the two lines.
Table 10 Managing Multiple Calls on the NBX Basic Telephone
Line A Line B How to Manage New Calls
Active call Ringing To answer the incoming call, press Call Toggle. (If
you do not answer, the system sends the second call
to your call coverage point.)
Active call On hold To toggle to the call that is on hold, press Call
Toggle. To return to the first call, press Call Toggle.
On hold Ringing If you place one call on hold:
■ And you DO NOT hang up the handset, and the
other line rings, press Call Toggle to return to the
call on hold. Then press Call Toggle to answer
the incoming call.
■ And you DO hang up the handset and the other
line rings, pick up the handset to connect to the
incoming call. Press Call Toggle to switch calls.