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66 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Listening to Your
Messages in Your
E-mail or Browser
You can listen to your voice mail from any computer that allows you to
access your e-mail. Your e-mail software application must be IMAP-4
compliant, for instance, Microsoft Outlook.
If you configure your first off-site notification method to send you an
e-mail message when you have voice messages, the NBX system sends
each voice mail message as an attachment to an e-mail message. Voice
mail messages are attached as sound files, so your computer must have a
sound card and either speakers or headphones.
When you delete the e-mail message that has the voice message
attached, you are not deleting the voice message on the NBX system.
To delete voice messages, you must access your voice mailbox.
See your administrator for assistance with this feature. See also “Off-Site
Notification” in Chapter 6 for details of off-site notification behavior.
Account (Billing)
Codes
The Account Codes feature allows your administrator to track calls that
are associated with an individual client or account. When you answer
your telephone or when you dial a call, you dial a numeric account code
that allows the NBX system to track time spent on the telephone with a
client, perhaps to be associated with a billable account.
To activate the Account Codes feature at any time before or during a call:
1 Press the Feature button and 888.
2 Dial the account code assigned by your administrator, and press the # key.
Caller ID Your administrator can set up your NBX system to allow for Internal and
External Caller ID and can configure the system so that you can block
your identity (telephone number) from the person whom you are calling.
Internal and External
Caller ID
By default, the NBX system shows the extension and name of an internal
caller on the display panel of your NBX telephone. External Caller ID gives
the number and name for external incoming calls if your organization
subscribes to the service from your local telephone company unless the
caller has blocked the information from being sent to the NBX system.
Availability and service charges for External Caller ID vary by location.