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38 CHAPTER 4: NBX VOICE MESSAGING
Phantom Mailbox A phantom mailbox does not have an actual telephone associated with it.
The administrator sets up a phantom mailbox.
Examples:
■ If you are a sales representative who travels constantly for your
organization and never comes into the office, you still need a way to
receive telephone messages. Using your phantom mailbox, you can
retrieve, forward, and save messages in the same way that any other
employee can but without a physical telephone connected to your
NBX system.
■ If you are an employee who lives a long distance from your office and
work from home, customers and others can leave messages in the
your phantom mailbox and you can call in to the NBX system to
retrieve them.
You retrieve messages from a phantom mailbox in the same way that you
retrieve messages from a personal mailbox. See “Listening to NBX
Messages” earlier in this chapter.
Group Mailbox A group mailbox is a voice mailbox from which a group of users can
retrieve messages. Your administrator creates group mailboxes and can
explain how to retrieve messages that are left in the group mailbox.
Example:
■ During nonbusiness hours, the system can send incoming telephone
calls for your sales department to a group mailbox. Your administrator
assigns to the appropriate sales people the ability to listen to, forward,
or otherwise handle all messages that are directed to the group
mailbox.
Your administrator can assign a Message Waiting Indicator for the group
mailbox to an Access button on the NBX Business Telephone of each
group member. The light next to the mapped button indicates when the
group mailbox has messages in it. A group member can press the button
to retrieve messages from the group mailbox.