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Appendix
Troubleshooting
Problem Suggestion
The answering
system does not
answer after the
correct number of
rings.
• Make sure the answering system is on (
ANS. OFF will appear in the top left corner of the
telephone base if the answering system is off).
• If the Toll Saver feature is on, the number of rings changes to two when there are new messages
stored (page 56).
• If the memory is full or if the answering system is off, the system will answer after ten rings.
• In some cases, the answering system may be affected by the ringing system used by the local
telephone company.
The announcement
message is not clear.
• When recording the announcement, make sure you speak in a normal tone of voice about nine
inches from the telephone base.
• Make sure there is no background noise (television, music, trafc, etc.) when recording.
The answering
system does not
record message.
• Make sure the answering system is on.
• Make sure the memory of the answering system is not full.
The messages on the
answering system
are incomplete.
• If a caller leaves a very long message, part of it may be lost when the system disconnects the call
after four minutes.
• If the caller pauses for more than seven seconds, the system stops recording and disconnects
the call.
• If the memory on the system becomes full during a message, the system stops recording and
disconnects the call.
• If the caller’s voice is very soft, the system may stop recording and disconnect the call.