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106
Troubleshooting
Problem Suggestion
The telephone does
not ring when there
is an incoming call.
• Make sure the ringer is on. (See page 36 for the handset and page 50 for telephone base
ringer volume).
• Make sure the telephone line cord and power adapter are plugged in properly (page 3).
• The handset may be too far from the telephone base. Move it closer to the telephone base.
• There may be too many extension phones on the telephone line to allow all of them to ring
simultaneously. Try unplugging some of them.
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact the local telephone company (charges may apply).
• Other electronic products can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from the following electronic devices: wireless routers, radios,
radio towers, pager towers, intercoms, room monitors, televisions, VCRs, personal computers,
kitchen appliances, and other cordless telephones.
• Test a working telephone at the telephone jack. If another telephone has the same problem, the
problem is in the telephone jack. Contact your local telephone company (charges may apply).
• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
• Re-install the battery and place the handset in the telephone base.
• Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to
take place.