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Contents
Chapter 11 – Buttons
IPedge UG 06/11 5
Changing Call Windows Appearance .............................................................................................121
Changing the Button/ACD Button Appearance...............................................................................121
Email skins......................................................................................................................................122
Tab Settings...................................................................................................................................... 123
Add Tab ..........................................................................................................................................123
Update Tab .....................................................................................................................................123
Delete Tab ......................................................................................................................................124
Revert .............................................................................................................................................124
Chapter 11 –Buttons
Programmable Buttons ..................................................................................................................... 125
User Programmable Keys................................................................................................................. 126
To Initialize Key ..............................................................................................................................126
To Swap Keys.................................................................................................................................126
To Copy This Key ...........................................................................................................................126
To Change Key...............................................................................................................................126
Chapter 12 –Actions
Creating Actions................................................................................................................................ 133
Attach Account Code ......................................................................................................................134
Export Call Info ...............................................................................................................................134
Log Info to File ................................................................................................................................135
Lookup in Outlook...........................................................................................................................135
Minimize Phone Screen..................................................................................................................136
Modify Call Information ...................................................................................................................136
Play WAV File.................................................................................................................................137
Pop External Web Browser.............................................................................................................137
Pop Internal Web Browser..............................................................................................................138
Popup Call Info Screen...................................................................................................................139
Popup Phone Screen......................................................................................................................140
Run another Program .....................................................................................................................140
Send DDE Msg ...............................................................................................................................141
Send Keystrokes to a Program.......................................................................................................142
........................................................................................................................................................144
Set Phone Status Message ............................................................................................................144
Set Phone Forwarding ....................................................................................................................145
System/PBX Command ..................................................................................................................146
Transfer Call ...................................................................................................................................147
Action Variables ................................................................................................................................ 148
Call Variables..................................................................................................................................148
System Variables............................................................................................................................150
Exporting Actions............................................................................................................................151
Importing Actions ............................................................................................................................151
Testing Actions ...............................................................................................................................152
Chapter 13 –Personal Call Handler
Personal Call Handler ....................................................................................................................... 153
Creating Personal Call Handling Rules............................................................................................. 154
Like Matches..................................................................................................................................... 161
Unlike Matches.................................................................................................................................. 161
Export Rules...................................................................................................................................... 162
Importing Rules................................................................................................................................. 162