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Contents
Chapter 14 – Using Microsoft Outlook
6 TOSHIBA IPedge UG 06/11
Chapter 14 –Using Microsoft Outlook
Dialing from within Outlook ............................................................................................................... 163
Incoming Calls................................................................................................................................... 163
While on a Call.................................................................................................................................. 164
Integrating with Outlook Calendar..................................................................................................... 165
Create Actions to set and clear the DSS Message.........................................................................165
Create Personal Call Handler Rules...............................................................................................166
The Final PCH Rules ......................................................................................................................166
Chapter 15 –Using Companion Applications
Contacts............................................................................................................................................ 167
Sorting Entries ................................................................................................................................167
Searching Entries ...........................................................................................................................167
CIX Directory ..................................................................................................................................168
Personal / Speed Dial Directory......................................................................................................169
Presence Viewer.............................................................................................................................169
History............................................................................................................................................... 172
ACD Viewer....................................................................................................................................... 176
Logging In or Out ............................................................................................................................177
ACD Group Status ..........................................................................................................................179
Notifications ....................................................................................................................................180
CM LCD ..........................................................................................................................................181
Miscellaneous .................................................................................................................................182
Using ACD Viewer ..........................................................................................................................182
Requesting Supervisor Help ...........................................................................................................185
Chat................................................................................................................................................... 186
Chat Operation ...............................................................................................................................186
Using Chat Messaging....................................................................................................................186
To Send a Broadcast Message ......................................................................................................189
Chat Feature Operation ..................................................................................................................191
Response Buttons ..........................................................................................................................192
Personal Groups.............................................................................................................................193
Whiteboard Operation.....................................................................................................................194
Whiteboards Setup .........................................................................................................................195
Configuring Chat.............................................................................................................................196
Interfacing with Other Programs .....................................................................................................200
Format of the DDE Command Interface .........................................................................................201
Dialer................................................................................................................................................. 206
Main Screen....................................................................................................................................206
Calls Display Area ..........................................................................................................................206
Functions ........................................................................................................................................207
Sorting Entries ................................................................................................................................208
Dialer Operation..............................................................................................................................208
Adding Calls to the Dialer ...............................................................................................................209
Configuration Settings ....................................................................................................................212
Adding Action Buttons to Ready to Dial and Results Screens........................................................213
Advanced Topics ............................................................................................................................214
Buttons.............................................................................................................................................. 215
Web Browser..................................................................................................................................... 216