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IPedge
Feature Operations
62 TOSHIBA
IPedge UG 06/11
To change the time
• From the IP telephone, dial #654 and enter HHMMSS#
Example: To change the time to 01:30 PM
HH = Hour, example 13 (range is 00~23, 24 hour clock must be
entered)
MM = Minutes 30 (range is 00~60. It must be within 15 minutes of
system time.)
SS = Seconds (range is 00~60).
Note: The time set must be within 15 minutes of system time.
Tone First / Voice
First Signalling
To determine the signalling on the telephone circuit.
Tone First Signalling When the telephone rings and the called party must press Spkr or lift the
handset in order to receive the call.
Voice First
Signalling
The telephone does not ring when it is being called, rather a long tone is
heard, followed by the caller's voice coming through the speaker. This method
automatically starts in a hands free mode and allows both parties to speak
with each other.
Note: The calling party has control over whether Tone First or Voice First
Signaling is being used. The ability to switch between the two is setup
by the System Administrator.
To change the signalling method while placing the call
1. Enter the extension number
2. Press 1 to turn on Tone First Signaling.
3. Press 2 to turn on Voice First Signaling.
Uniform Call
Distribution
Uniform Call Distribution (UCD) provides ACD-like service based on the
simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail
as the Auto Attendant function or they can be directly routed to the UCD
(Distributed Hunt) Pilot number. The caller will dial the UCD Pilot station in
response to a prompt. The call will go to the next agent or, if all agents are
busy, the call will camp-on to the Distributed Hunt pilot and ring-back tone or
Music-on-Hold (MOH) will be sent.
This feature distributes incoming calls to available agents. Agents must be
logged into the group to receive UCD calls. The following illustration shows
the typical call flow for this service.
1. Agent logs into the UCD group.
The call is received from PSTN or extension.