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Using Companion Applications
IPedge UG 06/11 TOSHIBA 185
Requesting
Supervisor Help
When the Request Help Call to Supervisor function is selected, this sends a Help
Request to a supervisor in the ACD Group. Once you initiate the request you will
receive a notification that the request has been sent.
If the supervisor accepts your request for help you will receive notification.
If the supervisor denies your request you will receive a rejection notification.
If a supervisor or supervisors do not respond to your request you will see the
following: