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IPedge
Personal Call Handler
IPedge UG 06/11 TOSHIBA 159
• Status is Idle – Whenever the station is idle and the DND button is toggled or
whenever an ACD agent ends “wrap-up” time and becomes available to take
a call.
• Do Not Disturb Status – Select whether the station is to be considered idle
when the DND Status is...
• ACD Agent Status – Check the box to trigger when an agent goes idle
after completing the “wrap-up”.
• Change in DND Status – Whenever the DND or message status change
takes place, the message set is checked to see if it matches the defined
conditions.
• Do Not Disturb Change – Select the DND Status change to cause the
trigger. For the item with a message to match, enter the beginning
characters of the message. See Like Matches and Unlike Matches for
use of wildcards.
• Affected Phone – Select whether this rule will be based upon My
Phone or My Secondary Extension.