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54 Voice Mail Features (Default Menu) Sipura SPA-841 Telephone User Guide
620-05600270
Zeroing Out to a Custom Operator
When callers reach your voice mail, you can give them the option to leave a
message or dial zero (0) and reach your custom operator (which may be the auto
attendant or another phone number). By default, the system will route callers to the
auto attendant when they press zero. You can change the destination from the
voice mail main menu.
TIP:
When you record your greetings, be sure to tell callers than they can
press zero (0) to be transferred to the auto attendant or to your designated
alternate phone number.
NOTE:
This feature is not supported for stand-alone mailboxes.
To hear or change where pressing zero (0) goes, follow these steps:
1. Access the voice mail system.
2. Press 8 to hear or change your custom operator selection.
3. You should hear an announcement that your custom operator is a phone
number you previously programmed or the default selection.
NOTE:
If a custom operator is not available, you will hear a message to that
effect.
4. Do one of the following:
• Press 1 to change your custom operator number, see step 5.
• Press 2 to restore the default custom operator, see step 6.
• Press * to return to the voice mail main menu, see step 7.
5. If you pressed 1, enter your custom operator number, press # and listen to the
confirmation announcement.
6. If you pressed 2, listen to the announcement that your default custom operator
has been restored.
7. If you pressed *, listen to the voice mail main menu.
NOTE:
Entered numbers must match a valid dial plan (i.e., extensions must
match your 4-, 5- or 6-digit plan, or a valid outside number, including all
necessary access and area code numbers), cannot be the same extension as
your mail box, and you must be able to dial the number entered from your
phone. You will receive an error message if you enter an invalid number or are
not allowed to enter a long distance number as your custom operator.
TIP:
If you cannot make long distance calls from your phone and attempt to
enter a long distance number as the custom operator without the access
codes, the system will accept the digits, but when the caller presses zero (0),
the call will be disconnected.