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22 System Telephone Features Sipura SPA-841 Telephone User Guide
620-05600270
Calls forwarded to an external number (7- or 10-digits) that are unanswered will roll
over to voice mail (if available) at that number. Calls forwarded to an internal
number (4-digit extension) that are unanswered will roll over to voice mail (if
available) for the called party (not the forwarding destination).
External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.
Enabling Call Forward (No Answer)
NOTE:
The display will show the available options as the prompts are played.
Depending on available space on the display, the final entry (usually * for re-
enter or exit) may not appear completely.
1. Press 78* on the telephone keypad and press the dial soft key.
• If you do not have a previously configured forward number, you will be
instructed to enter a forwarding number and press #.
• If you previously configured a forwarding number, you will be instructed
to do one of the following:
• Press 1 to enable forwarding. Go to step 8.
• Press 2 to change the current forwarding number. Go to step 2.
2. Enter the number to which you want to forward your calls when the phone is
unanswered. Be sure to enter the number exactly as you would if you were to
call that number. Include the area code, if necessary.
3. Press #.
4. A prompt asks you to confirm the forwarding number:
• Press # to confirm
• Press * to re-enter the forwarding number
NOTE:
If you entered an external number, but are not allowed to forward calls
to external numbers, a prompt states the number is invalid and requests you
enter a number.
5. If you pressed *, return to step 2 or hang up.
6. If you pressed #, you are offered the option to verify the forwarding number.
• Press 1 to verify the number you entered.
• Press 2 to enable the number. Go to step 8.
7. If you pressed 1, the forwarding number is dialed.
• Call is answered by a person: Explain your call, have them hang up,
and then press # to enable the forwarding number or * to exit without
enabling forwarding.