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Page 248 Frequently Asked Questions
Technical support
If, after reviewing the sources listed at the beginning of this appendix,
you cannot solve your problem, contact your regional technical
support office by e-mail, phone, or fax.
Before requesting support, please experiment a bit to reproduce and
isolate the problem. When you do contact support, please be ready to
provide the following information:
■ The name and version of the operating system you are using
■ The actual error message or state you are experiencing
■ The steps you take to reproduce the problem
■ The version of handheld software you are using and available
memory
To find version and memory information:
1. Tap the Applications icon .
2. Tap the Menu icon .
3. Tap App, and then tap Info.
Note: Thousands of third-party add-on applications have been
written for the Palm OS handhelds. Unfortunately, we are not
able to support such a large number of third-party
applications. If you are having a problem with a third-party
application, please contact the developer or publisher of that
software.
4. Tap Version to see version numbers, and tap Size to see the amount
of free memory in kilobytes.
I forgot the password
and my handheld is
locked.
■ First, use the password hint to try and
remember the password. If this does not
help, or if you do not have a password
hint, you must perform a hard reset to
continue using your handheld. See
“Performing a hard reset” in Appendix
A for more information.