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Appendix B Page 245
My handheld
appears to freeze
when I place it near
my computer.
Move your handheld away from the
computer’s infrared port.
When I press the
HotSync button on
the cradle, nothing
happens on Palm
Desktop software
and my handheld
times out.
■ Make a copy of your Palm folder.
Uninstall, then reinstall Palm Desktop
software.
■ Turn on your handheld and tap the
Applications icon. Tap the HotSync
icon, then tap Local.
When I perform a
HotSync operation,
my information does
not transfer to Palm
Desktop software.
■ If you have performed a HotSync
operation successfully, but you cannot
find the data from your handheld on
Palm Desktop software, check to see
you have the correct user name selected
for viewing data.
■ On a Windows computer, click the
HotSync Manager and choose Custom.
Check that all conduits are set to
synchronize files.
■ On a Macintosh, double-click the
HotSync Manager icon. From the
HotSync menu, choose Conduit
Settings. Select your user name from the
User pop-up menu, and check that the
correct conduit is active.
My handheld
displays the message
“Waiting for sender”
when it’s near my
computer’s infrared
port.
■ Your computer’s infrared port may be
set to search automatically for the
presence of other infrared devices.
Consult the documentation for your
operating system for information about
turning off this option.
■ In some cases, simply moving your
handheld away from the computer’s
infrared port solves the problem.