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Appendix B Page 235
Operating problems
Problem Solution
I don’t see anything
on my handheld’s
screen.
Try each of these in turn:
■ Press an application button to ensure
your handheld is turned on.
■ Tap the Contrast icon in the upper-
right corner of the Graffiti
®
writing area,
if your handheld supports contrast
adjustment (available on some models).
If the Contrast dialog box appears,
adjust the contrast by holding down the
up scroll button for a few seconds. If this
doesn’t work, hold the down scroll
button for a few seconds.
■ If your handheld was exposed to cold,
make sure it is at room temperature.
■ Recharge the unit.
■ Perform a soft reset. If your handheld
still doesn’t turn on, perform a hard
reset. See “Resetting your handheld” in
Appendix A.
Important: With a hard reset, all records
and entries stored in your
handheld are erased. Never
perform a hard reset unless a
soft reset does not solve your
problem. You can restore any
data previously synchronized
with your computer during the
next HotSync
®
operation. See
the online Handbook for
instructions on restoring your
data.