Palm m500 PDAs & Smartphones User Manual


 
Page 242 Frequently Asked Questions
I tried to do a local
HotSync operation,
but it did not
complete
successfully.
(continued)
If you are using the optional serial
cradle, make sure you aren’t running a
program, such as America Online, fax or
telephony software, or AppleTalk
networking that uses the serial port you
selected in the Serial Port Settings tab.
I tried to do a modem
HotSync operation,
but it did not
complete
successfully.
Check the following on your computer:
Make sure your computer is turned on
and that it does not shut down
automatically as part of an energy-
saving feature.
Make sure the modem connected to
your computer is turned on and is
connected to the outgoing phone line.
Make sure the modem you are using
with your handheld has an on-off
switch. Your handheld cannot “wake
up” a modem that has an auto-off
feature.
Make sure the modem is connected
properly to your computer and is
connected to the incoming phone line.
On a Windows computer, check the
following:
Make sure Modem is checked in the
HotSync Manager menu.
Confirm that the Setup String in the
Setup dialog box configures your
modem correctly. You may need to
select a different Modem Type or enter a
custom Setup String. Most modems
have a Setup String that causes them to
send initial connection sounds to a
speaker. You can use these sounds to
check the modem connection.
Confirm that the Speed setting in the
Setup dialog box works for your
modem. If you have problems using the
As Fast As Possible option or a specific
speed, try using a slower speed.