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NN40160-700NN40160-700
Chapter 12
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Gathering critical information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Getting Help from the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Getting help over the phone from a Nortel Solutions Center . . . . . . . . . . . . . . . . . . . 100
Getting help from a specialist by using an Express Routing Code . . . . . . . . . . . . . . 101
Getting help through a Nortel distributor or reseller . . . . . . . . . . . . . . . . . . . . . . . . . . 101