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Chapter 5 Advanced Troubleshooting 61
BCM450 Troubleshooting Guide
Troubleshooting example 4
1 Verify that the keycode is generated against the right system ID in the Keycode Retrieval
System (KRS). Access the KRS using one of the following methods:
a Connect to http://www.nortel.com/support/tools/krs/
b In Element Manager, select Configuration > System > Keycodes and click the
Connect to Nortel Keycode Retrieval System button.
2 In the Element Manager, select Help > About. Verify that the installed version is the latest
version of the software.
Example 5: Cannot dial out from digital trunk
When you cannot dial out from a digital trunk, you may experience the following problems in your
network:
• you are unable to reach a destination number when you dial it
• there is no route to the destination
Use the following procedure when you cannot dial out from a digital trunk.