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14–12 User’s Guide
Troubleshooting
Bluetooth
For more information on Bluetooth, refer to Chapter 8, “Using
Bluetooth.”
Problem Solution
I cannot
discover
another device.
■ Be sure Bluetooth is turned on.
■ Move closer to the device.
■ Be sure you have not limited your ability to see devices.
■ Be sure the device you are attempting to connect to is
on and allows access to being discovered by other
devices.
I can see other
devices, but I
cannot connect
or exchange
data with them.
■ Be sure Bluetooth is turned on.
■ Move closer to the device.
■ Be sure the other device has not restricted your access.
■ Try initiating pairing from the other device. Some
Bluetooth-enabled device can only initiate pairing and
cannot respond to pairing requests from other devices.
Other devices
cannot find or
connect to my
device.
■ Be sure Bluetooth is turned on.
■ Move closer to the device.
■ Be sure you have not restricted other devices from
finding yours.
■ Check your Bluetooth settings to ensure you have
allowed your device to be discovered and others to
connect.
Other devices
do not receive
my correct
business card
information.
■ Be sure you have correctly set up your business card
information in Bluetooth Settings.
■ Check Bluetooth Settings to be sure you have not
restricted this function.
The Pocket PC
cannot find my
Bluetooth-
enabled Mobile
phone.
■ Be sure your mobile phone is in discoverable mode.
■ Contact your mobile phone manufacturer and ask if
there is a firmware upgrade.