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14–4 User’s Guide
Troubleshooting
I want to ship
my Pocket PC to
a repair facility.
1. Back up your information to a memory card or external
source for safekeeping.
2. Disconnect all external devices.
3. Pack your Pocket PC and any external devices in
protective packaging as requested by Customer
Support. Include any additional documentation or items
as instructed by Customer Support.
I cannot connect
to a network.
■ Be sure you have added the necessary server
information.
■ Be sure the network you are attempting to connect to is
available and not busy.
■ Check the signal strength.
■ Be sure your user name and password are correct.
■ Tap Start > Settings > Connections tab >
Connections and check your connection settings. Tap
OK when you are finished to save your changes.
■ Be sure the WEP key is correct.
■ Be sure the IP Address is correct.
■ Reset the device by using the stylus to lightly press the
Reset button.
■ Check with your service provider for current connection
problems.
■ Run the self-test diagnostics.
When I try to
open the Inbox,
I receive an
error or the
application
hangs.
■ Check to see if your wireless application is turned on
and you are receiving a wireless signal.
■ Check to see if your SIM card is inserted in your Pocket
PC.
■ Limit the number of e-mail services you create.
I get an error
when I try to
record a note
in Calendar or
in Tasks.
Try using a more compressed recording format in Calendar
or Tasks (8,000 Hz, Mono [8 KB/s] is the most compressed
format available). To switch to a more compressed
recording format, from the Today screen, tap Start >
Settings > Input > Options tab.
Problem Solution
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