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Troubleshooting
User’s Guide 14–7
ActiveSync
For more information on Microsoft ActiveSync, refer to
Chapter 10, “Using ActiveSync.”
Problem Solution
I cannot connect
to my computer
using the
Synchronization
Cradle.
■ Be sure you have installed Microsoft ActiveSync 3.7 or
a later version on your host computer before connecting
your iPAQ Pocket PC to it.
■ Be sure your Pocket PC is connected to the
Synchronization Cradle, and that the cradle is
connected to your computer.
■ Be sure your Pocket PC is securely seated in the cradle
and is making contact with the cradle connector.
■ Be sure you are running Microsoft Windows 98SE, Me,
2000, or XP and that you have installed Microsoft
ActiveSync 3.7 or a later version on your computer.
Also be sure you are connecting directly to a USB port
on your computer and not through a USB hub.
■ Try resetting your Pocket PC. Refer to the information
on Resetting the Unit in Chapter 1, “Getting to Know
Your HP iPAQ Pocket PC.”
■ Uninstall and reinstall ActiveSync.
■ If you are running personal firewall software, try
disabling it. If you are then able to synchronize, contact
the software vendor for information on configuring the
required exclusions to eliminate this problem.
I connected my
Pocket PC
before installing
Microsoft
ActiveSync.
1. Disconnect the Pocket PC from your computer.
2. In Windows 98 or 2000, click Start > Settings >
Control Panel > System. The Device Manager opens
automatically. Locate and select the “unknown” USB
device record and click Remove (Uninstall in
Windows 2000).
3. Restart your computer and allow it to detect the USB
device.
4. Install Microsoft ActiveSync 3.7 or higher.
5. Reconnect the Pocket PC to the computer.