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14–2 User’s Guide
Troubleshooting
6. After the last test is performed, the test result screen displays
the results of all performed tests. The final status will either
be PASS or FAIL. When you tap Finish, you will be asked if
you want to create a SelfTest log file.
❏ Tap Yes to create the log file in My Documents folder.
The log file will contain the results of the test with a time
and date stamp.
❏ Tap No to skip the log file output.
7. Tap OK to end the program.
Common Problems
You can use the following suggestions to troubleshoot problems
with your iPAQ Pocket PC.
Problem Solution
I cannot see
anything on the
screen.
■ Be sure the Pocket PC is powered on.
■ Be sure the Pocket PC is connected to the AC Adapter
and the Synchronization cradle.
■ Reset the device by using the stylus to lightly press the
Reset button.
■ Remove and replace the battery.
I cannot keep
my battery
charged.
■ Always keep the Pocket PC connected to the AC
Adapter when you are not using it.
■ Tap Start > Settings > System tab > Power >
backlight settings. In backlight settings, adjust the bar
to a lower level to conserve more battery power.
■ Tap Start > Settings > System tab > Power >
Advanced tab. In battery power settings, set the battery
power To turn off device if not used for 2 minutes.
■ Turn off the Phone, Bluetooth, and all wireless
connections when not in use.
■ Check to make sure you are using an HP authorized
battery.