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Troubleshooting
User’s Guide 14–3
Unit will not turn
on.
Make sure the battery lock is in the locked position and try to
turn it on again. If it still does not turn on, try one or all of the
following:
1. Remove and replace the battery and wait for the unit to
power on.
2. Reset the unit. Refer to the information on Resetting
the Unit in Chapter 1, “Getting To Know Your iPAQ
Pocket PC.”
3. Connect the unit to the AC Adapter connected to an
electrical outlet or to your connected Synchronization
cradle to recharge the battery.
NOTE: After you have tried the above solutions
and your iPAQ Pocket PC still does not turn on,
contact your HP Help support by referring to the
telephone numbers listed in the Worldwide
Telephone book included with your Pocket PC.
The backlight
keeps turning
off.
In Backlight Settings, increase the amount of time the
backlight stays on if not in use. From the Start menu, tap
Settings > System tab > Backlight icon.
Message
displays on the
Pocket PC
screen that the
battery is not
recognized.
In this event, the Pocket PC uses the remaining power
available in the battery, but the battery will not charge and
the charging LED will not blink. It is recommended that you
back up information stored on your Pocket PC and purchase
an HP authorized battery.
Message
displays on the
Pocket PC
screen that the
battery
temperature is
out of range.
The Pocket PC goes into a suspend mode and battery
charging is prohibited. The device will not operate until the
battery is within the acceptable temperature range (32° to
104° F). Remove the Pocket PC from extreme hot or cold
environmental conditions.
Problem Solution
(Continued)