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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
Status Menu
File not found The phone cannot locate, on the TFTP
server, the phone load file that is
specified in the phone configuration file.
From Cisco Unified Operating System
Administration, make sure that the phone load file is
on the TFTP server, and that the entry in the
configuration file is correct.
IP address released The phone has been configured to release
its IP address.
The phone remains idle until it is power cycled or you
reset the DHCP address. See
Network Configuration
Menu, page 4-5 for details.
ITL installed The ITL file is installed in the phone. None. This message is informational only. The ITL
file was not installed previously.
For more information about the ITL file, see Cisco
Unified Communications Manager Security Guide.
Load Auth Failed The phone could not load a configuration
file.
Check that:
• A good version of the configuration file exists on
the applicable server.
• The phone load file being downloaded has not
been altered or renamed.
• The phone load type is compatible; for example,
you cannot place a DEV load configuration file
on a REL-signed phone.
Load ID incorrect Load ID of the software file is of the
wrong type.
Check the load ID assigned to the phone (from Cisco
Unified
Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
Load rejected HC The application that was downloaded is
not compatible with the phone’s
hardware.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified
Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone.
See
Firmware Versions Screen, page 8-12 to verify
the phone setting.
Load Server is invalid Indicates an invalid TFTP server
IP
address or name in the Load Server
option.
The Load Server setting is not valid. The Load Server
specifies a TFTP server IP address or name from
which the phone firmware can be retrieved for
upgrades on the phones.
Check the Load Server entry (from Cisco Unified
Communications Manager Administration, choose
Device > Phone).
No default router DHCP or static configuration did not
specify a default router.
• If the phone has a static IP address, verify that the
default router has been configured. See
Network
Configuration Menu, page 4-34 for details.
• If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP
server configuration.
Table 8-2 Status Messages on the Cisco Unified IP Phone (continued)
Message Description Possible Explanation and Action