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8-1
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
8
Viewing Model Information, Status, and
Statistics on the Cisco Unified IP Phones
This chapter describes how to use the following menus on the Cisco Unified IP Phone 7962G and 7942G
to view model information, status messages, and network statistics for the phone:
• Model Information screen—Displays hardware and software information about the phone. For more
information, see
Model Information Screen, page 8-2.
• Status menu—Provides access to screens that display the status messages, network statistics,
firmware versions, and Expansion Module information. For more information, see
Status Menu,
page 8-2.
• Call Statistics screen—Displays counters and statistics for the current call. For more information,
see
Call Statistics Screen, page 8-14.
You can use the information on these screens to monitor the operation of a phone and to assist with
troubleshooting.
You can also obtain much of this information, and obtain other related information, remotely through
the phone’s web page. For more information, see
Chapter 7, Monitoring the Cisco Unified IP Phones
Remotely.
For more information about troubleshooting the Cisco Unified IP Phone 7962G and 7942G, see
Chapter 9, Troubleshooting and Maintenance.
This chapter includes these topics:
• Model Information Screen, page 8-2
• Status Menu, page 8-2
• Call Statistics Screen, page 8-14