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Configuring Embedded VoiceMail
Embedded VoiceMail Installation Page 31
IP Office 4.0 50-601067 Issue 5 (20th December 2006)
Using Auto Attendant to Access Voicemail
A useful function in auto attendants is to let callers access their own voicemail mailbox. This can be achieved by
first creating a short code and then using the short code as an auto attendant destination.
To create a short code for remote access:
1. Start IP Office Manager and load the required configuration.
2. For the user or hunt group for which you want to create remote access, open their settings and on the
Voicemail tab ensure that a Voicemail Code has been set. Remote access will not work without this.
3. In the configuration tree panel, click Shortcode. Any existing system short codes are listed.
4. Click Create a New Record in the Group Pane. Select Short Code.
5. Create a short code such as the following example:
Field Contains...
Code *99
Feature Voicemail Collect
Telephone Number ?
Line Group Id 0
Locale [Leave blank]
Force Account Code [Leave blank]
6. Click OK to add the new short code.
7. Create an auto attendant and select the key that the caller should use. Set the keys Action to Normal
Transfer. Type the short code in the destination, in the example it would be *99.
8. Click OK.
9. Click to save the new changes back to the IP Office system.
External callers to the auto-attendant selecting that right option will now be challenged to enter the mailbox number
and then the mailbox access code. If entered correctly they will be able to collect messages.