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Embedded Voicemail Installation Guide
Page 18 Embedded VoiceMail Installation
50-601067 Issue 5 (20th December 2006) IP Office 4.0
Remote Mailbox Access
The standard methods for remote mailbox access apply to users or to hunt groups. Remote Mailbox Access is
defined as:
Accessing a mailbox from an extension that does not match the mailbox number.
External caller access to voicemail to collect messages from a mailbox.
WARNING
Where remote access is setup for any mailbox there must be a mailbox access code is set for the user or hunt
group. If a mailbox does not have an access code remote access is not available.
There are a number of ways to enable remote mailbox access.
1. An auto attendant can be used to enable remote access to a mailbox. A short code similar to the example
could be entered as the Destination for one of the auto attendant Normal Transfer key options. For more
information, see Using Auto Attendant to Access Voicemail.
2. An incoming call route could be configured to enable remote access to a mailbox. The option Voicemail
can be selected as the Destination and/or Night Service Destination of an Incoming Call Route.
3. A short code can be created that uses the Voicemail Collect feature but without a mailbox name specified
in the Telephone Number field will trigger remote access. An example is shown below. This short code
could be utilized by users on the system, as the destination in an Incoming Call Route or as the destination
for a auto attendant option.
Field Contains...
Code *99
Feature Voicemail Collect
Telephone Number ?
Line Group Id 0
Locale [Leave blank]
Force Account Code [Leave blank]