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Configuring Embedded VoiceMail
Embedded VoiceMail Installation Page 19
IP Office 4.0 50-601067 Issue 5 (20th December 2006)
Hunt Group Mailbox Configuration
Overview
Embedded VoiceMail creates a mailbox for each hunt group on the IP Office system. Calls are sent to the mailbox
only when each available group member has been rung for the group's set ring time.
The group mailbox can be configured either through the mailbox (refer to the Embedded VoiceMail User Guide) or
through the hunt group settings in the IP Office Manager.
Message Waiting Indication
By default there is no message waiting indication to any user for hunt group messages. Users must be
configured individually. For more information, see Message Waiting Indication.
Mailbox Access
By default there is no mailbox access to hunt group mailboxes to collect messages. Users assigned hunt
group message waiting indication may also gain access depending on their phone type or if using IP Office
Phone Manager. Otherwise an access short code must be created for the hunt group. For more
information, see Hunt Group Mailbox Access.
Ringback
Embedded VoiceMail can be set to ring the user whenever they have new messages in a hunt group
mailbox for which they receive message waiting indication. This ringback is triggered the completion of a
call at the user's extension.
Voicemail On/Off
The sending of calls to the group's mailbox can be switched off. Note however that this does not stop other
methods of leaving messages directly in the mailbox.
Access Code
An access code can be assigned to the mailbox. Anyone accessing the mailbox must first enter this code
before they can collect messages. The access code can be reset by the user once they are in the mailbox.
WARNING: Changing Hunt Group Names
Mailboxes are created based on the unique group name within the IP Office configuration. Changing a group name
will associate that group with a new mailbox. If it is necessary to change a group name, ensure that they have
played and deleted all messages first. If a group name is changed without clearing the original mailbox, it will be
necessary to create a short code based on the old group name in order to access the old mailbox.
The group mailbox can be configured either through the mailbox and system short codes or through the hunt group
settings within the IP Office configuration.
To configure a group mailbox in IP Office Manager:
1. Open IP Office Manager and receive the IP Office configuration.
2. Click Hunt Group to display the list of existing hunt groups.
3. Double-click the required hunt group.
4. Click the Voicemail tab. This tab includes settings that are used by IP Office VoiceMail Lite and VoiceMail
Pro. For Embedded VoiceMail complete the following details:
Voicemail Code
This field can be used to set a mailbox access code. That code must then be entered by anyone
attempting to retrieve messages from the mailbox.
Voicemail On
When ticked, calls to the hunt group's number will divert to voicemail if all available group members
are busy or do not answer within the group's set allocated answer interval.
5. Make any changes as required for the hunt group and click OK.
6. Repeat for any other hunt group.
7. Use to save the new changes back to the IP Office system.