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Embedded Voicemail Installation Guide
Page 24 Embedded VoiceMail Installation
50-601067 Issue 5 (20th December 2006) IP Office 4.0
Auto Attendant Configuration
Overview
In addition to basic voicemail operation, you can create auto attendants using Embedded VoiceMail. Up to 4 auto
attendant services are supported.
The IP406 V2 and IP500 support up to 4 simultaneous calls to Embedded VoiceMail services. The Small Office
Edition supports up to 10 simultaneous calls to Embedded VoiceMail depending on available voice compression
channels.
Each auto attendant consists of:
Actions
Each of the normal DTMF dialing keys; *, # and 0 to 9, can be assigned to an action. Callers can dial-
through prompts, that is press an action key while listening to the greetings prompts. You can also assign
an action to the key Fax. If a transfer action is set, on detecting fax tone the auto attendant will route the
call to the fax transfer destination as specified using the Blind Transfer action.
Blind Transfer
Callers are transferred to the selected destination. This action is used with the key Fax so that
when a fax tone is detected the call is transferred to the specified extension.
Dial by Number
Callers can dial the required extension number. There is no prompt associated with the action. If a
prompt is required you need to record your own.
Unexpected results may occur if the dial plan is not a uniform length. Hunt group and user
extension numbers should all be the same length.
Normal Transfer
Transfers the caller to a specified number. This is a supervised transfer, that is, if busy or
unanswered the call will follow the settings of the target user or hunt group. If the destination field
is left blank, callers can dial the extension number that they require, however no prompts will be
played.
Not Defined
Take no action.
Replay Greeting
Repeat the menu greeting.
Transfer to Attendant
Used to access one auto attendant from another.
Prompts
You can record separate morning, afternoon and evening (out of hours) greeting prompts. Which prompt is
used is defined by associated Time Profiles. The greeting prompt is followed by a menu options prompt.
This is used to inform the caller of the auto attendant options. For more information, see Recording
Prompts.
In situations where time profiles are absent, overlap or conflict; the order of precedence given is to
time profiles assigned to Morning, Afternoon and then Evening.