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Embedded Voicemail Installation Guide
Page 16 Embedded VoiceMail Installation
50-601067 Issue 5 (20th December 2006) IP Office 4.0
User Mailbox Configuration
Embedded VoiceMail creates a mailbox for each user on the IP Office system. Calls are routed to the mailbox
whenever the user's extension is busy or does not answer within the users allocated no answer time. This includes
calls that are forwarded to another internal destination.
An individual user's mailbox can be configured either through the mailbox and system short codes (refer to the
Embedded VoiceMail User Guide) or by configuring the user settings in the IP Office Manager.
Message Waiting Indication
If supported by the user's current extension, the user will receive message waiting indication whenever
their mailbox contains new messages. The type of message waiting indication will depend on the
telephone.
Mailbox Access
The standard default short code (*17) can be used to access an extensions associated user mailbox. Other
methods of mailbox access can be configured.
Ringback
Embedded VoiceMail can be set to ring the user whenever they have new messages in their mailbox. This
ringback is triggered the completion of a call at the user's extension. Ringback from a hunt group mailbox
containing new messages may also occur if the user is configured to receive hunt group message waiting
indication.
Voicemail On/Off
The sending of calls to the user's mailbox can be switched off. Note however that this does not stop other
methods of leaving messages directly in the user's mailbox.
Access Code
An access code can be assigned to the mailbox. Anyone accessing the mailbox must first enter this code,
before they can collect messages. The access code can be reset by the user once they are in their
mailbox.
Voicemail Reception & Breakout Numbers
Setting a Voicemail Reception number for a user, allows callers leaving a message in their mailbox to dial 0
to be transferred to that number. If used this feature should be announced in the mailbox greeting prompt.
Two transfer numbers can also be entered. The user can record a message stating that the caller can
press 2 or 3 to transfer to the specified telephone numbers.
WARNING: Changing User Names
Mailboxes are created based on the unique user name within the IP Office configuration. Changing a user name
will associate that user with a new mailbox. If it is necessary to change a user name, ensure that they have played
and deleted all messages first. If a user name is changed without clearing the original mailbox, it will be necessary
to create a short code based on the old user name in order to access the old mailbox.