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Configuring Embedded VoiceMail
Embedded VoiceMail Installation Page 21
IP Office 4.0 50-601067 Issue 5 (20th December 2006)
Hunt Group Mailbox Access
By default no user has access to a hunt group mailbox until specifically configured for such access. Hunt group
mailboxes can be accessed using the following methods:
Message Waiting Indication
Users who have been assigned hunt group message waiting indication are also given methods to access the hunt
group mailbox. The method will depend on the telephone and/or software they are using. For more information, see
Message Waiting Indication.
1. Avaya 4400 Series Telephone Users
DS display phone users on telephone models with a MENU key also gain access once they have
been configured for hunt group message waiting. The hunt group name is then displayed when the user
presses MENU, MENU, Msgs, Voice. For more information, see your telephone user guide.
2. Phone Manager Users
Phone Manager users see the hunt group name and number of messages listed on the Messages tab.
They can click this to access the hunt group mailbox.
3. Voicemail Ringback
If a user has voicemail ringback enabled, ringback will occur for new group messages as well as new
personal messages. Ringback for personal messages takes place before any ringback for new group
messages.
4. Visual Voice
If Visual Voice is available the user will see the name of the hunt group listed. The number of new calls are
shown in brackets next to the hunt group name.
Short Code and button Access
A short code can be created for hunt group mailbox access, as detailed in the table. This can be a system wide or
user specific short code. For information about setting up short codes, see the IP Office Manager help or guide.
Field Contains...
Code *99
Feature Voicemail Collect
Telephone Number "?Sales"
Line Group Id 0
Locale [Leave blank]
Force Account Code [Leave blank]
The Voicemail Collect feature and hunt group mailbox name can also be assigned to a user's programmable
button.
Remote Access
The standard methods for remote mailbox access apply to users or to hunt groups. For more information, see
Remote Mailbox Access.