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Directing Calls
When you direct calls on the QCC (referred to as transferring
talk on direct-line consoles), you send calls to inside and
outside telephones. When a call you direct to an inside
phone goes unanswered after a preset length of time
(programmed by your company), the call rings back either at
your console or at another QCC, (if your system is setup this
way). Unanswered calls directed to outside telephones do
not ring back at your console.
You can direct calls that ring at your console or calls that you
dial yourself.
Start
works like
Transfer,
but
Start
provides an easier
method for transferring calls. Use Start instead of
Transfer
for all
There
■
■
procedures where
Start
is mentioned in this guide.
are two ways to direct calls:
You can call a co-worker to announce the directed
call.
Y
OU
can direct the call unannounced.
How you direct calls depends on the following conditions:
■
How the console is set up—whether you have a DSS.
■
Which features you use to handle unsuccessfully
directed calls. (See “Handling Unsuccessfully
Directed Calls” in this chapter.)
2-12 Directing Calls
DRAFT COPY
August 25, 1992
File: chap02.qcc
CAMERA-READY COPY
(PRE-BLUELINE)