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About Your Queued Call
Console
1
Your Queued Call Console (QCC) is a MERLIN LEGEND™
Communications System phone console set up for operators.
It receives one call at a time in a priority sequence. Each
incoming call waits in a holding place (or queue) until you or
another operator can handle the call. If there are other QCC
operators handling calls with you, each operator may have his
or her own queue. This chapter describes the Queued Call
Console and associated buttons, lights, screens and
additional equipment. It also covers operator tasks and
associated QCC features.
About Your Queued Call Console 1-1