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To Put a Call on Hold
Press the
Hold
button on your console to place a call on hold.
NOTE:
How your console operates while a call is on hold
depends on the type of call. For example:
■
When you receive a call on a
Call
button and put
that call on hold, you’re available to receive
another call.
■
When you are using a headset with the Headset
Auto Answer feature turned on and you put a call
on hold on a
Call
button, Headset Auto Answer is
turned off. You must press the
Headset Auto
Answer
button to turn it on again.
When directing calls, pressing
Start
puts the caller on
hold at
Source.
If you return to the caller after you reach
the person being called, the called person is put on the
Destination
button. This is known as a split condition.
You cannot receive another call during this condition.
There are never people on
Source
or
Destination
at the
same time. If a person is on hold at either button, the
other party is on a
Call
button.
2-20
Directing Calls
DRAFT COPY
August 25, 1992
Fiie: chap02.qcc
CAMERA-READY COPY
(PRE-BLUELINE)