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About Your Queued Call Console
Preprogrammed Buttons
All QCC buttons are preprogrammed with features. You
cannot change the features on these buttons. However,
additional features are available to QCC operators using the
QCC’s seven-line display. The QCC display is described later
in this chapter.
QCC and Direct-Line Console (DLC)
Differences
As an operator, you may work on both queued call consoles
and direct-line consoles (DLCs). Two important differences
between these consoles are how calls are received and the
buttons on the consoles used to accommodate the calls.
Because all QCC calls are sent to the console one at a time,
the QCC has no individual line buttons, only
Call
buttons.
Both inside and outside calls ring on
Call
buttons. Because
multiple calls to a DLC ring simultaneously, the DLC has no
Call
buttons, only individual line
buttons.
Also, feature and programming codes are not used on the
QCC. All features are accessed via factory-programmed
buttons or from the display.
Queued Call console 1-3